We’re here to help.
When you need advice,
have worries,
or don’t know where to turn …
you can contact PALS
Download our Customer Care and Involvement Booklet (PDF)
PALS (Patient Advice and Liaison Service) is a confidential service introduced across the country. PALS aims to:
provide information on NHS services
advise and support patients, their families and carers
listen to worries, suggestions or queries
help sort out issues quickly and effectively
refer people to specific local or national-based support agencies
support the CTP by providing feedback from patients so that this can be used to affect and influence planning and delivery
PALS will not replace the existing complaints system. Everyone has the right to make a complaint and if you feel you wish to do so please click here .
How To Contact PALS
You can contact this confidential service by:
Tel: FREEFONE 0800 0155330 between 10am and 4pm - Monday to Friday
Letter: Customer Service Team, BwD CTP, FREEPOST NWW7363A, Blackburn, BB1 2BR
E-mail: pals@bwd.nhs.uk
or you can use the form at the foot of the page.
If you want to be more actively involved you could join the following:-
PALS Focus Group
This is a small group of people who meet informally three or four times a year.
It's a chance for you to be involved in our plans for the future and have your say.
Readers Group
When new leaflets or posters are being designed for different services it is really helpful if people can let us know whether they are easy to read.
We will send draft information to you - all you have to do is add your comments and return it to us in the pre-paid envelope.
If you are interested in becoming involved in either of the above groups please contact:-
The Customer Service Team on FREEFONE 0800 0155330 for an informal chat.
If you have any concerns or queries or would like some information please complete the following form. You do not have to leave any contact details, but if you would like us to respond to your message please remember to leave either your e-mail address or telephone number.
We would normally expect to be able to contact you within two working days.
