You can submit a complaint to the Care Trust Plus by completing the form below. If you have not already done so it may help and assist if you read the information on how to make a complaint and the procedures we follow.
On receipt we will acknowledge your complaint within two working days and you should receive a full written explanation to your concerns. This should be sent to you within twenty five working days although sometimes it takes longer than this to carry out a thorough investigation. In such situations you should be advised of the reasons for the delay.
Please be advised that your complaint will be treated in confidence. It will not be filed on your health records; it will not affect your treatment and you will not be discriminated against in any way.
Complainants can expect their concerns to be dealt with fairly, effectively and promptly. Service users, carers and relatives should not be treated differently as a result of making a complaint. All complainants are surveyed annually in relation to their satisfaction with the complaints procedure; this survey includes a question asking if complainants feel they have been discriminated against as a result of making a complaint. If a complainant indicates that they believe they have been discriminated against as a result of making a complaint this will be reviewed by the Complaints & Litigation Lead and any appropriate remedial action taken (this may include staff training). The complainant survey also includes questions regarding the ethnicity of complainants. This information is used to ensure that the complaints process is accessible and accessed by all sections of the community
No member of staff will treat you differently because you have complained. We value feedback from our users so that we can make improvements. If you feel you have been discriminated against as a result of making a complaint, let the Complaints Manager know (see contact details above).
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